Terms of Service

These terms govern access to Strawly’s lead-recovery software and implementation services. By purchasing or using the service, a customer agrees to the final executed order form and these terms.

Service

Strawly connects configured phone, messaging, scheduling, notification, and customer-management systems to respond to missed opportunities and help contractors manage follow-up. Features depend on third-party availability and the customer’s approved configuration.

Customer responsibilities

Customers must provide accurate account information, maintain lawful consent and customer communication practices, protect credentials, honor opt-out requests, and ensure that scripts, offers, appointment availability, and service claims are accurate. Strawly must not be used for purchased lists, unsolicited bulk messaging, emergencies, or unlawful discrimination.

Messaging terms

Message frequency varies based on customer interactions. Message and data rates may apply. Recipients can reply STOP to opt out and HELP for assistance. Consent to receive marketing texts is not a condition of purchase. Transactional messages may be sent when reasonably necessary to fulfill a request.

Fees and cancellation

Implementation fees, recurring service fees, included usage, third-party charges, taxes, cancellation terms, and any pilot adjustment are stated in the signed order form. Public website content and estimates do not replace the executed order form.

No guaranteed revenue

Strawly improves response workflows but does not guarantee leads, appointments, revenue, customer behavior, carrier delivery, or business outcomes. Estimates and calculator outputs are illustrative.

Availability and third parties

Telecommunications carriers and other third parties may delay, block, or interrupt service. Strawly may modify workflows to address deliverability, security, regulatory, or platform requirements.

Liability

The final customer agreement should include appropriate warranties, disclaimers, liability limits, indemnities, data-processing terms, and dispute provisions prepared for the operating entity and governing jurisdiction.