Privacy Policy

Strawly provides lead-response and customer communication tools to home-service businesses. This policy explains how information is handled through our website and service.

Information we collect

We may collect contact details, business information, call metadata, message content, appointment information, lead status, and technical information necessary to operate and secure the service. We do not sell personal information.

How information is used

Information is used to respond to inquiries, provide and improve the service, route and recover customer leads, send authorized communications, process billing, prevent abuse, and comply with applicable requirements.

Text messaging

Phone numbers and SMS consent information are used only to provide requested communications and operate the relevant contractor’s customer workflow. Mobile information is not sold or shared with third parties for their independent marketing purposes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

Service providers

We may use infrastructure, telecommunications, email, scheduling, payment, analytics, and customer-management providers solely to operate the service. Each provider processes information according to its own terms and our configuration.

Retention and security

We retain information for as long as reasonably necessary to provide the service, meet contractual obligations, resolve disputes, and satisfy legal requirements. We use reasonable administrative and technical controls, but no system can guarantee absolute security.

Your choices

You may request access, correction, or deletion of information associated with your inquiry or account, subject to legal and operational retention requirements. Contractors using Strawly remain responsible for their own privacy notices and customer relationships.

Contact

Until Strawly’s domain mailbox is activated, privacy questions may be sent to strawlybuilds@gmail.com. The operating entity’s legal name and mailing address must be added before accepting live customers.